It always happens at the worst time—an employee and a supervisor have an argument and refuse to speak to each other, an employee calls out sick and then you find out he’s in treatment for substance abuse, an employee reports that she’s being harassed. You’ve never had to deal with this situation before and you don’t even know where to start. At best, it’s going to take time and energy away from your focus on your business. At worst, it could lead to a lawsuit, a DOL audit, or an OSHA investigation.

Our first contact with a client is often a “911 call,” sometimes starting with, “I bet you’ve never heard this one before.” Spoiler alert: after thirty years in HR, we’re very rarely surprised. We’ve been there, we’ll figure out the best solution, and then we’ll figure out how to build your HR infrastructure so that you can get back to doing what you do best, running your organization.